1. Good Egg Medical will not be liable for any loss or damage (including refunds) suffered by you due to:
    1. incorrect use of any kit or instructions; or
    1. factors outside Good Egg Medical’s control such as delays in the postal system, by couriers or by our partners.
  2. If you are using our services in connection with international travel, it is your responsibility to keep up to date with the latest applicable travel, entry and other regulations.
  3. Whilst Good Egg Medical may provide guidance on travel regulations and timescales; we do this on a goodwill basis and will not be held liable for any damages.
  4. Where Good Egg Medical provides a guaranteed service level, Good Egg Medical will provide a full refund if Good Egg Medical does not meet its service level criteria. You will not be entitled to receipt of the service which you have been refunded for should you wish to receive a refund.
  6. Pay as you go service. If you make a one-off booking or purchase for our services, we will provide the services to you at the time and date agreed with you during the booking process.
  7. Subscription service. If we agree to provide our services to you on a subscription basis, we will supply the services to you for a minimum period of 3 months. After that three month period, the subscription will continue on a monthly basis unless and until you notify us in writing or via your account that you wish to cancel your use of the services or unless and until the contract is ended for any other reason pursuant to the terms of this contract.
  8. We are not responsible for delays outside our control. If our provision of any services is delayed by an event outside our or the clinician’s control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services you have paid for but not received.
  9. We provide the services to you either by you setting up an account with us or a one-off consultation or purchase. When using our services, we will require you to provide certain information about yourself via a form you will need to complete online, on our mobile application or at the clinical station. This will create an account for you with us. This information you provide is necessary for us to be able to provide the services to you. That information includes, for example, your name, address, age and information relating to your health.
  10. What will happen if you do not give required information to us. If you do not give us or the clinician this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 13.2. will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. We will not be responsible for services if the information given to us is incomplete or inaccurate.
  11. You are responsible for providing information, including medical information, which is complete, accurate and up to date. We will not be liable for any loss or damage that you or any third party may suffer as a result of your failure to provide complete, truthful, accurate and up to date information.
  12. Use of the services. You must not access, store, distribute or transmit any viruses, or any material during the course of your use of the services that:
    1. is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically offensive;
    1. facilitates illegal activity;
    1. depicts sexually explicit images;
    1. promotes unlawful violence;
    1. is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
    1. is otherwise illegal or causes damage or injury to any person or property;
    1. and we reserve the right, without liability or prejudice to our other rights, to disable your access to any material that breaches the provisions of this clause 7.7.
  13. You agree not to use our services for any illegal purpose, to obtain commercially sensitive information or to circumvent our commercial interests or the commercial interests of any of our affiliated premises or our or their staff.
  14. You understand and agree that any medical treatment or advice, including any prescriptions, referrals or sick notes, are for your own personal use only and that you cannot transfer it to any other person.